Protecting your personal information on the bd399 platform is our top priority. This policy applies to all users in Bangladesh and sets out, with full transparency, how we collect, use, and store your data. Please read this page carefully, and don't hesitate to contact us if you have any questions.
Last Updated: 2026
When you register at bd399, we collect your name, email address, mobile number, and date of birth. A national ID or equivalent document may also be required for age verification. This information is used solely for account management and security purposes. Your password is stored in encrypted form and cannot be viewed by any staff member. Login history is also recorded to help keep your account secure.
When you use bd399, your device type, operating system, browser version, and screen resolution are collected automatically. Your IP address and geographic location (at the country level only) are recorded so we can deliver Bangladesh-specific services. Mobile network operator information may also be collected, particularly for verifying mobile payments. This data helps us improve platform performance and resolve technical issues.
Partial transaction IDs from bKash, Nagad, Rocket, or other Bangladesh payment methods are stored during deposits and withdrawals. Full payment card numbers and bank account details are not stored on our servers — these are handled directly by the payment gateway. Transaction amounts, dates, and completion statuses are recorded in our system. These records are required by law to be retained for a specified period to meet financial regulatory obligations.
Bd399 collects activity data such as which games you played, how long each session lasted, and how much time you spent on each page. This data is used to personalize your experience and support responsible gaming monitoring. By analyzing gaming behavior patterns, we can identify risky habits and provide timely assistance. Unusual login or transaction patterns are also monitored to ensure platform security.
Bd399 uses your information only for specific, legitimate purposes. Our primary goal is to provide a safe, fair, and enjoyable online gaming environment for users in Bangladesh. Each purpose for which your data is used is detailed in the list below. We never sell your information to advertisers or use it for personal gain.
Cookies are small text files stored on your device that bd399 uses to improve your browsing experience. Essential cookies are necessary to keep your login session active, remember your language preference, and perform security checks. Functional cookies remember your name and preferences, saving you from having to set things up each time. Analytics cookies tell us which pages are used most, helping us improve the platform. You can control or delete cookies at any time through your browser settings, though doing so may limit certain features.
Bd399 uses three types of cookies: essential cookies (required for the site to function), functionality cookies (to remember your preferences), and analytics cookies (to monitor site performance). We do not use third-party advertising or tracking cookies. Each cookie has a limited lifespan — session cookies are deleted when you close your browser, while persistent cookies remain active for up to 12 months. You can manage your cookie settings at any time through your browser's privacy options.
Bd399 uses industry-standard security technology to protect your data. All data transmissions are secured via SSL/TLS encryption, eliminating the risk of interception between your browser and our servers. Stored data is protected with AES-256 encryption, one of the strongest encryption methods currently available. Our servers undergo regular security audits, and any vulnerabilities are addressed promptly.
SSL/TLS Encryption
Secure Data Centers
Regular Security Audits
Two-Factor Authentication
Data retention periods are determined by applicable laws and regulatory requirements. Information tied to active accounts is retained for as long as the account remains open. Even after an account is closed, transaction records are kept for a minimum of five years in accordance with financial regulatory guidelines. All other personal data is permanently deleted within 90 days of account closure. In the event of a data breach, we will notify affected users within the legally required timeframe and take appropriate remedial action.
Bd399 does not sell your personal information to third parties. However, limited data may be shared with specific parties when necessary to operate our services — and we are fully transparent about when that happens. In every case, only the minimum required information is shared, and strictly under confidentiality agreements.
You can request a full copy of the information we hold about you at any time. We are obligated to provide it within 30 days of your request. To exercise this right, please contact customer support.
If any information in your account is incorrect or out of date, you can request a correction. Use the Settings page or contact customer support to update your name, address, or contact details. Keeping your information accurate is also important for the security of your account.
When closing your account, you may request that your personal data be deleted. All data not required to be retained for legal compliance will be permanently removed within 90 days.
Bd399 may update this privacy policy from time to time — due to changes in technology, the addition of new services, or legal requirements. Before any significant changes take effect, we will notify you via your registered email or mobile number and update the "Last Updated" date at the top of this page. Continued use of the platform after a policy update will be taken as your acceptance of the revised terms. If you object to any changes, please contact us before closing your account. We are always ready to explain the reasons behind any update, openly and transparently.
For any questions or concerns about our privacy policy, feel free to reach out to us directly. Our dedicated support team is available seven days a week, Bangladesh time. You can also send requests to access, correct, or delete your data to the same address.
Email: support@bd399.click